Effective Date: 12 January, 2024
Please carefully read our Return and Exchange Policy ("Policy") before making a purchase from Small Auto Parts USA. This Policy outlines the terms and conditions for returning or exchanging products purchased from our website. By making a purchase, you acknowledge and agree to the terms of this Policy. If you do not agree with any of these terms, please refrain from making a purchase.
1. Eligibility
1.1 Return Eligibility:
To be eligible for a return or exchange, the following conditions must be met:
a) The product must be in its original condition, unused, and in its original packaging.
b) The product must be accompanied by the original purchase receipt or proof of purchase.
c) The return/exchange request must be initiated within [number of days] days from the date of purchase.
1.2 Non-Returnable Items:
The following items are non-returnable and non-exchangeable:
a) [List of non-returnable items]
2. Return Process
2.1 Initiating a Return or Exchange:
To initiate a return or exchange, please follow these steps:
a) Contact our customer service team at info@smallautopartsusa.com to notify us of your return or exchange request.
b) Provide the order number, product details, and reason for the return or exchange.
c) Our customer service team will provide you with further instructions and a return merchandise authorization (RMA) number, if applicable.
2.2 Packaging and Shipping:
a) Pack the product securely in its original packaging or a suitable shipping container.
b) Include the RMA number, if provided, on the package.
c) Ship the product to the address provided by our customer service team. Please note that the shipping costs for returns or exchanges are the responsibility of the customer, unless the return is due to our error or a defective product.
2.3 Return Condition and Inspection:
a) Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.
b) If the returned product meets the eligibility criteria, we will process the return or exchange as requested.
c) If the returned product does not meet the eligibility criteria, we reserve the right to reject the return or exchange and return the product to the customer at their expense.
3. Refunds
3.1 Refund Options:
Depending on the circumstances, approved returns may be eligible for:
a) Refunds: The refund will be issued to the original payment method used for the purchase, unless otherwise specified.
b) Store Credit: The customer may opt for a store credit to be used towards future purchases.
c) Exchange: The customer may choose to exchange the returned product for another product of equal or lesser value, subject to availability.
3.2 Refund Processing:
a) Refunds will be processed within 7 days of receiving the returned product.
b) Refunds may take additional time to appear in your account, depending on your financial institution.
4. Exchanges
4.1 Exchange Options:
a) If you wish to exchange a product for another product of equal or lesser value, please follow the return process outlined in Section 2.
b) If the requested exchange product is of higher value, the customer will be responsible for paying the price difference.
4.2 Exchange Processing:
a) Exchanges will be processed within [number of days] days of receiving the returned product, subject to availability.
b) If the requested exchange product is not available, we will provide alternative options or offer a refund or store credit.
5. Damaged or Defective Items
5.1 Damaged Items:
If you receive a damaged product, please contact our customer service team immediately. We may request supporting evidence, such as photographs, to assess the damage. Upon verification, we will provide instructions for returning the damaged product and offer a replacement or refund.
5.2 Defective Items:
If you receive a defective product, please contact our customer service team within [number of days] days of receiving the product. We may request additional information or evidence to assess the defect. Upon verification, we will provide instructions for returning the defective product and offer a replacement or refund.
6. Contact Us
If you have any questions or inquiries regarding our Return and Exchange Policy, please contact our customer service team at [Customer Service Contact Information]. We will be happy to assist you.
Please note that [Your Company Name] reserves the right to amend or update this Policy at any time without prior notice. The revised Policy will be effective upon posting on our website.
Last updated: 12 January, 2024